Privacy Policy

Last updated: August 2025

We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the information you share with us. Our practices comply with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Consent to Our Privacy Practices

By visiting our website, booking an appointment, or sharing personal information with us, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you have questions or concerns, please reach out before continuing, we’re happy to explain how your information is handled. If you do not agree with this policy, please refrain from using our website or services.

Information We Collect

We collect only the personal information needed to provide you with counselling services, including:

  • Contact details (name, phone number, email, mailing address)

  • Date of birth and emergency contact information

  • Health history and presenting concerns

  • Payment information (e.g., credit card details, insurance information)

  • Website usage information (IP address, cookies, online forms)

Why We Collect Your Information

We collect and use your personal information to:

  • Provide safe and effective counselling services

  • Schedule and manage appointments

  • Process payments and issue receipts

  • Communicate with you about your care

  • Meet legal, regulatory, and ethical obligations

  • Improve our services and website experience

Consent

We will obtain your consent before collecting, using, or disclosing your personal information, except where the law allows or requires otherwise.

Consent may be:

  • Express – given in writing (e.g., signed forms) or verbally (e.g., during a conversation)

  • Implied – when you voluntarily provide information for a clear purpose, such as sending us a message through our contact form, booking an appointment online, or engaging in counselling services.

By using our website, completing an intake form, booking a session, or otherwise engaging in our services, you are providing implied consent for us to collect, use, and store your information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual obligations. We will explain the implications of withdrawing consent, as it may affect our ability to provide services.

Third-Party Service Providers

We use trusted third-party services to support booking, communication, and online counselling. These providers only receive the information needed to perform their role and are required to protect your information.

These include:

Jane App – Used for scheduling, intake forms, record keeping, billing, and some video sessions. Payments are processed securely through Stripe within Jane App.

Zoom or Doxy.me – Used for secure online counselling sessions.

Google Workspace – Used for email and document management.

Some of these providers may store or process data outside of Canada. We take care to use services that meet high privacy and security standards.

How We Use and Share Your Information

Your personal information will only be used for the purposes stated above and will not be shared without your consent, except:

  • When required by law (e.g., subpoena, court order)

  • If there is an imminent risk of harm to yourself or others

  • For professional supervision or consultation (with identifying details removed where possible)

  • With trusted third-party service providers listed above

Safeguarding Your Information

We protect your information using physical, administrative, and technological measures, including:

  • Encrypted video sessions and secure messaging

  • Password-protected devices and files

  • Secure, encrypted servers for electronic records

Access and Correction

You have the right to request access to your personal information and to request corrections if it is inaccurate or incomplete. We will respond to such requests within the timeframes set out by law.

Information Stored Outside Canada

Some third-party service providers we use may store or process data outside Canada. This means your information could be subject to foreign laws. We take steps to work with providers who meet strict privacy and security standards.

Website Privacy

When you visit our website, we may collect non-identifying information about how visitors use the site, such as pages visited, general location information, and how users arrive at the site.

This may include the use of cookies and basic analytics tools (such as Google services, including Google Search Console) to help us understand website traffic and improve user experience.

This information is aggregated and does not identify you personally.

Questions or Concerns

If you have any questions or concerns, please contact us: Info@paragonhealth.ca